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At Crafty Divas our refund policy will be guided by the following:

https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

This includes if you are overseas. If you have any questions please email Crafty Divas

Crafty Divas accepts returns for defective or faulty products only. We do not accept returns for change of mind, ordering the wrong product, or incorrect quantity. 

For goods that are under warranty, the items must be returned to us within 14 days of a claim. We can not be responsible for goods that are returned to us outside of the warranty period. 

Please note, that commercial or business use of products that have a manufacturer's warranty will void the warranty. Please call the office to discuss all warranty claims or for more information regarding this.

All items returned are subject to individual inspection. Any item found not to be our product or not showing a manufacturing defect will not be allowed.

The customer is responsible for the return of goods back to us, including any costs incurred (with the exception of faulty or goods still under warranty) in the return of such goods. Crafty Divas can not accept any liability for damage or loss of goods returned to us whilst in transit. Any returns arriving COD or collect will be refused.